In this interactive course, participants will learn to master the activation, configuration and use of the ServiceNow Customer Service Management application. The sessions were designed for Administrators responsible for configuring and managing the Customer Service Management application.
Course duration: 2 days (9:00-17: 00)
Technical level: intermediate
Prerequisites: ServiceNow Fundamentals
Certification issued: After following the CSM Fundamentals and CSM Implementation courses, you can access the exam to obtain the “Certified Implementation Specialist – CSM” certification.
After following this course there is no certification test. Nevertheless, you can access the exam to obtain the “Certified Implementation Specialist – CSM” certification after following also the CSM Implementation course.
A combination of presentations, group discussions and exercises help participants achieve the following goals: