Event management begins with an event generated by a monitoring solution and ends with the automatic resolution of an infrastructure problem. As a standard part of the IT operations management suite, this ITOM application is a manager of managers that log events raised in native and third-party monitoring systems used as alerts and other activities in ServiceNow. In this two-day event management fundamentals course, participants learn how to enable service-centric operations management by configuring event management in ServiceNow.
Course duration: 2 days (9:00-17:00)
Prerequisites: it is recommended, but not required, that participants have a basic understanding of ServiceNow administration.
The ServiceNow Event Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with events and alerts. A participant is suitable for this course if they perform or advise on any of the following job roles or responsibilities: