In this course the participants are engaged in exercises drawn from real cases. The sessions are characterized by lectures and group discussions, as well as by putting theory into practice, produced in a wide variety of exercises, technical digressions and an interactive discussion with examples taken from the real world. The course is designed for anyone who needs to work on a ServiceNow implementation of ITSM applications.
Course duration: 2 days (9: 00-17: 30)
Technical level: intermediate
Prerequisites: ServiceNow Fundamentals
Certification issued: Certified Implementation Specialist – ITSM
With our ITSM Fundamentals course, users will learn about the lifecycles and value of ITSM applications from the perspective of stakeholders and end users. Upon completion of this course, ServiceNow advises participants to gain two to three months of experience on the ServiceNow platform before attempting the certification exam.
Lessons focus on the basic functionality and access points between these ITSM applications:
At the end of the course, students will have acquired the elements, knowledge and practice necessary to: