Unlike our ServiceNow Fundamentals course, which covers a broader scope and focuses on understanding basic functionality, our ITSM Implementation course addresses its concrete application. The developers of the ITSM solution will acquire techniques that can be applied immediately to accelerate the implementation of ITSM.
Course duration: 3 days (9: 00-17: 30)
Technical level: advanced
Prerequisites: ServiceNow Fundamentals and ITSM Fundamentals
Certification issued: Certified Implementation Specialist – ITSM
The course is designed for all those customers, partners and end users engaged in technical roles (technical consultant, architect and system administrator) who need to implement ITSM applications. After two or three months of experience on the platform, as advised by ServiceNow itself, participants will be able to take the certification exam.
After the completion of the course, for each ITSM application, participants will be able to: