ServiceNow Fundamentals is the course designed for users with different organizational roles, engaged in using the Now Platform. Participants will learn how to use the platform’s user interface, acquire basic knowledge of the database scheme, use the most common applications and will be introduced to advanced features and functionalities, such as scripting and application development.
Course duration: 3 days (9: 00-17: 00)
Technical level: basic
Certification released: ServiceNow System Administrator
This course is designed for all users interested in learning about the fundamental features of the platform, whether they are ServiceNow experts or beginners. At the end of the course, ServiceNow advises participants to gain two or three months of experience on the platform before taking the certification exam.
Specifically, the topics addressed will be the following: